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  1. #1
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    Exclamation Pencil Geek's experience with PowerChips tuning, in his own words

    I put this in the S65 section, but since powerchips makes software for lots of BMWs i probably should have put it here instead

    Click here to enlarge Originally Posted by PencilGeek
    It's always troubled me that PC has chosen to attack me in public -- considering that 1) I was never their customer, and 2) I've never even publicly stated that they tuned the stroker motor. They are now threatening to expose my private emails if I ever tell this story. It's very perplexing behavior from a company that supposedly has such a good reputation.

    Here's the short version (the long version would literally take 5-8 pages typed out) -- and would include full transcripts of emails, text messages, and dyno charts.


    • Before giving PC the stroker, PC represented that they had successfully reverse-engineered the MSS60 DME -- including fuel, spark, and VANOS.
    • Upon first day arrival at the dyno, I discovered it was not true. They had never hooked up any analysis tools to the DME, and didn't even know where to purchase such tools. I ended up telling them to go buy the Bavarian Technic tool for the job.
    • The stroker had a very nasty torque dip between 2500-3700 RPMs. PC was unable to fix it. They claimed that they fixed it. But if you look at the dyno charts of the "fix" it's obvious that they "masked" the problem by destroying the bottom end torque (below 2500 RPMs) to make it look like the torque dip had disappeared. We lost 40+ ft/lbs of torque (if memory serves me correctly, it might have been as much as 60 ft/lbs).
    • I asked why they didn't use the VANOS to fix the torque curve, Jeremy told me he didn't know where to find it in the ECU maps.
    • When the tuning was "done" (a few months later), RD Sport picked up the car and initially refused to take it because it started and idled so bad. They did end up taking the car, but called PC to complain about the bad running car. PowerChip promised to continue tuning the car to "fix" the problems.
    • In the meantime, I was driving the car. I had check engine lights, and literally 12-18 fault codes in the DME. If the fault codes were cleared, at least 8-10 of them would come back within 30-50 miles, and over time the rest would return as well.
    • I brought the car back to PC, and they insisted on a $1000 payment. I wasn't their customer, but instead of fighting with them for breaking another deal, I paid the $1000 out of my own pocket -- just to get the car fixed.
    • They kept the car for another week, and claimed to fix all of the problems. They got 3 more horsepower, and there were allegedly no fault codes or check engine lights. PC was very proud that they did not disable the check engine light -- and they had fixed all of the problems.
    • I picked up the car, and it ran just as bad as it always did. We all believed that I had bad idle control valve hardware. I spent $1400 to replace the idle valve hardware (thanks to Irvine BMW, my car was flagged in the system and no longer warrantiable). After replacing all of the idle valve hardware, nothing changed -- the car ran just as bad as it always did.
    • Here's the symptoms I was stuck with:
      • Would immediately limp mode upon any cold start -- whether it was 100 degrees ambient temperature or 30 degrees.
      • Would stall during warm up -- 1 out of 20 times.
      • Would stall after warm up -- twice.
      • Whether warm or cold, 20-25% of the time, the car would enter limp mode simply by launching the car from idle. These were not aggressive launches -- I'm talking about driving around town with my wife to go pick up groceries. Imagine limp mode 25% of every time you had to come to a traffic light!
      • Check engine light was completely disabled -- completely opposite of what they promised.
      • 12-18 fault codes stored in the DME. Clearing them had no effect -- they always returned.

    • At this point, i was tired of these guys. I flashed the DME back to stock -- and MOST of the problems went away! No more limp modes, no more stalls, no more cold start problems. I did still have a rough idle and fault codes -- but at least it wasn't an embarassment to drive my car around town any longer.
    • None of these problems existed when PC first got the car and as soon as I flashed it back to stock, the problems went away. Clearly, PC was the cause of all of the problems -- not faulty idle valve hardware or anything else.

    Some more annectodes:

    • While the car was in their possession, pictures showed up on the internet of my car at an apartment complex in Costa Mesa. I wrote an email simply asking for an explanation. The CEO of PC emailed back yelling and screaming at me -- how dare I inquire about my own car being used for possible non-business use. He was so pissed at ME for simply asking for an explanation, that he ordered my car flashed back to stock and returned immediately. (In hindsight, I wish I had taken him up on the offer.) I called Travis the following day and got things back on track.
    • On July 4th 2009, fireworks landed on the roof of the PC building and burnt a small hole. PC was in possession of my $12,000 Amuse Ericsson exhaust -- so I called to make sure it was OK. I got no response. Over the course of the next 30+ days, I called and repeatedly emailed PC to ask about my exhaust. They refused to take my phone calls, but always answered my emails. In every email response, they never told me the condition of my exhaust, or when/where I could come pick it up. They completely ignored all exhaust-related questions. I immediately surmised that PC was holding my exhaust hostage (kidnapped) because RD Sport (the real customer) had not paid for the custom tuning process ($3,000-$5,000).
    • After 30+ days, I was about to call the Costa Mesa police to report the exhaust stolen. I decided to make one last attempt on Friday before calling the police on Monday. I called business, cell phones, and emails. I finally managed to get Jeremy on the phone and asked about my exhaust. He acknowledged that they were holding my exhaust because RD Sport had not paid them. I objected and insisted on the return of my property. I finally picked up the exhaust a few weeks later on one of my trips to Southern California.
    • At this point, PC was pissed at RD Sport, RD Sport was pissed at PC, I was pissed at PC -- but I still had a car that ran like crap. So I negotiated between PC and RD to get the project back on track -- and give PC one more opportunity to fix the tune on the stroker. That's when I delivered the car back to PC -- and they insist that I give them $1000 (even though I was never their customer).
    • PC hit a block of cement in my car and damaged two of the HRE wheels.
    • Luckily, Eibach owed me a replacement wheel already -- which they honored. PC paid to get the second wheel repaired somewhere in Santa Ana -- not at HRE.
    • When I picked up the car, within 1/2 mile, I noticed a vibration that never previously existed.
    • We put the car on a lift and saw that the "fixed" wheel was bent.
    • On Christmas Eve 2009, that wheel broke.
    • The wheel was sent to HRE for warranty repair. HRE denied warranty repair because they could tell the wheel was improperly heated during a previous repair -- ala PowerChip

    So this is my cost of using PowerChip:

    • $1000 out of my pocket even though I was never their customer.
    • $1400 to replace idle valve that was never broken in the first place.
    • $1500 for the broken HRE.
    • My reputation due to their relentless character assasinations and accusations.

    I've never asked for anything from PowerChip. I don't believe in using the internet for extortion like some people. Therefore, I don't want a refund, I don't want to be repaid, I don't want them to replace my HRE. I only want to be left alone. But for some reason, that's the one thing they don't want to give me.

  2. #2
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    Woah this is very interesting.....

  3. #3
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    So, you guys want the real story? Attacking PC in public was part of the deal he got...

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    I am going to post up the entire other side of the story and what the real deal is later... just getting my information in order and contacting a few people before I proceed.

    This guy is not going to be allowed to stab everyone in the back each step of the way... oh no, I have way too many e-mails from Mr. Collins that show what really happened. I would never reveal personal conversations, but considering Robert has stabbed everyone he has come in contact with in the back and burned every bridge, this stops now.

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    I have to say I thought the N54 vishnu vs juice box thing was/is dramatic. I guess I'm just glad I'm not in on the m3 shenanigans.
    Click here to enlarge

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    lol at that story. So basically RD Sport is cheap and probably tried to jack the tune so they can use it for all the strokers. Sounds like he had a rough experience I dunno bout all the other customers that had 0 problems like me. This post must be a requirement for the "phase 2" upgrade.

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    Click here to enlarge Originally Posted by JonMartin Click here to enlarge
    lol at that story. So basically RD Sport is cheap and probably tried to jack the tune so they can use it for all the strokers. Sounds like he had a rough experience I dunno bout all the other customers that had 0 problems like me. This post must be a requirement for the "phase 2" upgrade.
    Guess what? You were a subject of his e-mails as well. Him basically saying how he was going to get rid of you... and he did.

  8. #8
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    Guess what? You were a subject of his e-mails as well. Him basically saying how he was going to get rid of you... and he did.

    LOL get rid of me eh? OK, Guess that's what happens when you try and help someone lol should have never gave him Jeremy's contact info and let him worry about his BS stroker tune on his own. This I gotta see Click here to enlarge

    Never seen a male get as butt hurt as he has over some$#@! I supposedly did/said. Being catty like that is a female tendency if he had a problem he had my Phone, Email and caught me at Autotalent plenty of times. LIGAF I don't have time for that $#@!made $#@!.

  9. #9
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    Just an FYI. My 2008 E90 M3 was in the BMW service department off and on for the past year. The longest shop stay was 8 weeks. During this time, they were investigating numerous CEL codes. limp running issues, etc. It turned out to be this stupid idle valve hose was the cause of all of the codes and limp issues. I have to wonder if this same issue was plaguing Robert's car the whole time? It can't be tuned out because it is a hardware issue. I know he said that it wasn't the idle valve, but I have to wonder???
    2011 E92 M3 - Space Gray, ZCP, ZTP, ZCW, ZPP, 2MK, 302, 5AC, 752 & more!!!!

  10. #10
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    Click here to enlarge Originally Posted by SSDD Click here to enlarge
    I have to say I thought the N54 vishnu vs juice box thing was/is dramatic. I guess I'm just glad I'm not in on the m3 shenanigans.

    LOL! Mo Money Mo problems I guess Click here to enlarge

    I want to hear the whole story now

  11. #11
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    Where did this supposed post originate from anyway?

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    :character-bart:

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    I know the real story - so this is pretty comical.

    I'd also suggest PG act his age. But the constant drama he starts is entertaining.

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    Click here to enlarge:character-cookiemo:Click here to enlarge
    Click here to enlarge Originally Posted by tag824 Click here to enlarge
    guess i lost all my rep's... later bro's

  15. #15
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    Click here to enlarge Originally Posted by BrenM3 Click here to enlarge
    I know the real story - so this is pretty comical.

    I'd also suggest PG act his age. But the constant drama he starts is entertaining.
    In the name of not wanting anything to do with them and just be left alone... Click here to enlarge

    Compiling his years of BS into one post is like writing a senior thesis... the only difference is, the senior thesis was about someone who merited the effort.

  16. #16
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    Sticky,

    Do you have the original link to the thread this was posted on?

    I do not agree with Pencilgeeks claims at all. The truth will come out shortly in our response to his points of contention.

    It's unfortunate that we have to deal with someone who has vested interests in one of our main competitors. Not to mention quite a bit of embellishment and mal intent.

    Robert should remember that half the truth is often a lie. We hope to clear the air on this for the public to see.

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    PG's constant need for attention is getting old. I thought that's something you grow out of in your adolescence. I'm not interested in playing games with a guy who has nothing better to do with his life, there's no winning. It's like killing a suicide bomber, at the end who cares, he was going to be gone anyway...why waste the effort? He needs to get more hobbies outside of the internet IMO. If you guys really want a statement from Powerchip addressing all this misinformation, we'll post one up, otherwise I'm happy to do the one thing that will piss him off most(like it pisses off most kids in their terrible two's). Ignore him.

  18. #18
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    Click here to enlarge Originally Posted by Mike@Powerchip Click here to enlarge
    Sticky,

    Do you have the original link to the thread this was posted on?

    I do not agree with Pencilgeeks claims at all. The truth will come out shortly in our response to his points of contention.

    It's unfortunate that we have to deal with someone who has vested interests in one of our main competitors. Not to mention quite a bit of embellishment and mal intent.

    Robert should remember that half the truth is often a lie. We hope to clear the air on this for the public to see.
    No, apparently Robert decided to have this posted here through someone else and has been e-mail forwarding it behind people's backs in his typical fashion....

    Click here to enlarge Originally Posted by Factoid
    A buddy of mine sent me this, seems like something that should be posted up in this forum:

  19. #19
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    By the way, the person who posted this is Obioban. A sponsor on M3forum who deals in ESS software and has been posting derogatory comments about Powerchip as of late.

    PencilGeek has been e-maililng this and put it together for Obioban to post knowing I have PG's various IP's and E-mails from when he registered here (multiple times, and is not banned, either).

    I just caught Obioban browsing this thread logged out so as not to arouse suspicion and check on his progress. ESS, PG, and their software dealer here are playing a very, VERY dirty game.

    Proof, Factoid's IP and trace: 151.197.184.217

    Click here to enlarge

    Obioban's IP and trace: 173.49.141.158

    Click here to enlarge

  20. #20
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    0 out of 1 members liked this post. Yes Reputation No
    You guys love to call me a shill, but Robert told me ESS had the stroker running perfectly within a day. No idle problems, no limp mode problems, no cold start problems, no fault codes, and a perfectly working check engine light.
    (this is back when they first got the car and were just doing an NA tune for it).

    Even if there's only partial truth to the OP, it still speaks a bit to the respective companies BMW tuning abilities.

  21. #21
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    My my my, what impeccable timing:

    My post made at 3:20 PST.

    Obi browsing logged out at 3:06 PST (ip's of the innocent removed):

    Click here to enlarge

    I make my post, 3:20 PST. 3:22 PST, he logs in, coincidence? Click here to enlarge

    Click here to enlarge

    You want to come clean now on this whole thing Obi or just wait for me to post the true story?

  22. #22
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    Click here to enlarge Originally Posted by Obioban Click here to enlarge
    You guys love to call me a shill, but Robert told me ESS had the stroker running perfectly within a day. No idle problems, no limp mode problems, no cold start problems, no fault codes, and a perfectly working check engine light.
    (this is back when they first got the car and were just doing an NA tune for it).

    Even if there's only partial truth to the OP, it still speaks a bit to the respective companies BMW tuning abilities.
    Partial truth? My friend, what you guys just attempted to pull is going to blow up ridiculously hard in your faces, you've just been caught red handed. I can't believe you guys would stoop so low to push ESS at Powerchip's expense. Actually, scratch that, I can believe it after they just attempted it a couple weeks ago with the shootout thread.

    You don't have the whole story, all you have is what PG e-mailed to you and others behind people's backs burying individuals with great reputations that have worked hard to try and help him. A shame saving a few bucks means more to him than integrity and respect. A shame ESS is willing to turn a blind eye to have their stranglehold on M3post and is actually propagating such filthy marketing. I have the whole story and have been drafting the response, before you start proclaiming how great ESS is in one day, maybe you need to know what really happened? So, Robert put you up to this? What a coward.

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    2 out of 2 members liked this post. Yes Reputation No
    lmao i think obioban should be banned from here already.... He is definitely here for the wrong reasons and is breaking forum rules.

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    Whoa there! I absolutely did not post this! I did know about it before it was posted (the content, not that it was going to be posted), but did not post it up!
    Last edited by Obioban; 03-07-2010 at 07:56 AM.

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    Just did a quick google,
    http://maps.google.com/maps?f=d&sour...2&ie=UTF8&z=11

    That's 40 miles away. Yes, it's the same state, but is your proposal that I drove 40 miles to post this?

    Here is, perhaps, a more reasonable explanation. PG sent me the above (OP) last week. I sent it to some of my local friends with the instructions not to post it anywhere. Perhaps they sent it to some of their friends as well. It's not that far of a radius to make it 40 miles.

    I have never and will never post anything that has been sent to me under the assumption that I'd never post it.

    As for the log in behavior above, I was checking the forum from my iPhone in bed and when I saw your post came over to the computer to write something.

    If you look though your history, I think you'll see I came on yesterday at this time and friday at this time-- that's just when I wake up.
    Last edited by Obioban; 03-07-2010 at 07:55 AM.

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