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  1. #1
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    Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer

    We would not be able to make this stuff up if we tried. Was it not bad enough that Pacific BMW was asking $40k over sticker for a 1M? How about that their employees abused a 1M they were asking markup for on residential city streets? Well, Pacific BMW seems intent on topping themselves now by refusing to give the owner back his $10k that he paid over sticker. The owner claims that they did not even let him test drive the car because it was a limited edition model. Yet he later saw his car on the internet that he paid markup for being taken for a joyride by some kids Pacific BMW allowed access to it.

    How can Pacific BMW not let a potential buyer test drive the car yet allow their employees to go run wild with it? The buyer also claims Pacific BMW did not inform him the car he bought was abused or that it was on the news and an ongoing story. As a matter of fact, the owner wrote on a message board that the manager over at Pacific BMW was angry at the news outlet for not covering "real news" as he termed it. Absolutely insane that the manager would get angry at the media for exposing what Pacific BMW employees were doing with cars for sale and then Pacific BMW has the audacity to charge over sticker for that same car.

    The owner is getting his attorney involved and rightfully so. Pacific BMW should step up and do the right thing after a string of mistakes and refund the entire markup and then some. There are many users here who have purchased cars whom we know would not let this slide especially on a high end car they take pride in ownership of. To allegedly fail to disclose that this was the car abused, ask money over sticker for that same vehicle, and deny test drives after employees took joy rides in it is simply insane and completely unprofessional. We can not recommend for any user here to do any business with Pacific BMW who clearly has failed to for one act as a BMW dealer should and secondly rectify the situation properly. We recommend users call BMWNA to complain and to also forward this article to the general manager at Pacific BMW, Steve Lindstrom.

    Watch the video below and you tell us if the dealer should have disclosed this especially when daring to ask $10k over on the same car. Contact Pacific BMW here to voice your displeasure and help our fellow enthusiast get his money back. How would you feel if you just paid $10k over sticker only to see your car being taken for a joyride by employees who were later fired for that same act? He thought he was buying a pristine car and should not be paying for the mistakes of a dealer: http://www.pacificbmw.com/contact-form.htm

    Click here to enlarge


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    1 out of 1 members liked this post. Yes Reputation No
    I was just reading this on Jalopnik. I hope the dealership mans up and owner is able to get some justice from this. Here's what the owner said about this


    So, I was the sucker who ended up purchasing this 1M from Pacific Glendale on Aug 26th, 10 days after this clip went online...I bought it for $10k over sticker. The dealership never mentioned a word about the joyride scenario during their sales pitch for obvious reasons.
    I'm new to the BMW world but was won over by the 1M and so the question and help I ask of all of you is what should I do? The story goes like this;
    -Bought the car on the 26th. Dealership knew they were selling me a car that had been driven improperly by their techs but of course never mentioned this to me.
    -They denied me the chance to test drive it citing that it was a highly sought after car and they weren't allowing anyone to take it out in an effort to keep low miles on the vehicle (understandable, but I guess this message was never relayed to their techs).
    -When the story breaks and goes public (NBC and KTLA both did TV news coverage of it here) the manager calls me all worried and asks if I had seen my car in the news. This was 5 days after the purchase. I say, "no." He goes on to say that the techs video taped the PDI and posted it on youtube and they were fired for it. He then goes on to curse the news outlets for not having the integrity to go after "real news." I tell him that I'll look online for more of the story.
    -Then I see the clip and realize that it wasn't just some standard PDI that was taped but that it was a joyride that was taped. In my car. My stomach dropped.
    -I'm feeling it's fair to ask for the $10k over sticker that I paid to be refunded. The dealership basically laughed and said we'll give you $2k back. At this point I'm bringing in a lawyer.
    Thoughts/advice? I mean $10k is much less than the damage that a story like this causes a brand like BMW. It's got to be embarrassing for BMW NA to have to babysit dealerships like Pacific BMW.
    Thanks in advance.
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    Click here to enlarge Originally Posted by Scourge82 Click here to enlarge
    I was just reading this on Jalopnik. I hope the dealership mans up and owner is able to get some justice from this. Here's what the owner said about this
    The dealer only wants money, rather pathetic. Ultimate Marketing Machine.

    I'm calling BMWNA tomorrow.

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    poor guy
    Burger Motorsports
    Home of the Worlds fastest N20s, N54s, N55s, S55s, N63s, and S63s!

    It is the sole responsibility of the purchaser and installer of any BMS part to employ the correct installation techniques required to ensure the proper operation of BMS parts, and BMS disclaims any and all liability for any part failure due to improper installation or use. It is the sole responsibility of the customer to verify that the use of their vehicle and items purchased comply with federal, state and local regulations. BMS claims no legal federal, state or local certification concerning pollution controlled motor vehicles or mandated emissions requirements. BMS products labeled for use only in competition racing vehicles may only be used on competition racing vehicles operated exclusively on a closed course in conjunction with a sanctioned racing event, in accordance with all federal and state laws, and may never be operated on public roads/highways. Please click here for more information on legal requirements related to use of BMS parts.

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    Bunch of dicks are the dealers.

  6. #6
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    Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
    poor guy
    Let's do something about it. I'm pissed off for him.

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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    Let's do something about it. I'm pissed off for him.
    Does BMW NA have an email address? I can't call them up.

    NVM I found this info:

    Phone Numbers
    Customer Relations: 1-800-831-1117

    Email Addresses
    bmwcc@ccgroup.com (USA)
    [email]customer.service@BMW .com (HQ)
    [email]bmwgroup.customerservice@BMW group.com

    Mailing Addresses
    National Consumer Relations Manager
    BMW of North America, LLC
    300 Chestnut Ridge Road
    Woodcliff Lake, NJ 07675
    Last edited by Scourge82; 09-06-2011 at 03:13 AM.
    2010 335i Coupe Le Mans Blue
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    Click here to enlarge Originally Posted by Scourge82 Click here to enlarge
    Does BMW NA have an email address? I can't call them up.
    Here you go, should put you in contact with someone at BMWNA: http://www.bmwusa.com/Standard/Conte...ntactarep.aspx

  9. #9
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    Click here to enlarge Originally Posted by Sticky Click here to enlarge
    Here you go, should put you in contact with someone at BMWNA: http://www.bmwusa.com/Standard/Conte...ntactarep.aspx
    I posted their info above, I don't like the webpage contact
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    What can we do!? I'm down!
    Burger Motorsports
    Home of the Worlds fastest N20s, N54s, N55s, S55s, N63s, and S63s!

    It is the sole responsibility of the purchaser and installer of any BMS part to employ the correct installation techniques required to ensure the proper operation of BMS parts, and BMS disclaims any and all liability for any part failure due to improper installation or use. It is the sole responsibility of the customer to verify that the use of their vehicle and items purchased comply with federal, state and local regulations. BMS claims no legal federal, state or local certification concerning pollution controlled motor vehicles or mandated emissions requirements. BMS products labeled for use only in competition racing vehicles may only be used on competition racing vehicles operated exclusively on a closed course in conjunction with a sanctioned racing event, in accordance with all federal and state laws, and may never be operated on public roads/highways. Please click here for more information on legal requirements related to use of BMS parts.

  11. #11
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    Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
    What can we do!? I'm down!
    call BMW NA or send them email, I posted their info above.
    2010 335i Coupe Le Mans Blue
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  12. #12
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    Click here to enlarge Originally Posted by Scourge82 Click here to enlarge
    Does BMW NA have an email address? I can't call them up.

    NVM I found this info:

    Phone Numbers
    Customer Relations: 1-800-831-1117

    Email Addresses
    bmwcc@ccgroup.com (USA)
    [email]customer.service@BMW .com (HQ)
    [email]bmwgroup.customerservice@BMW group.com

    Mailing Addresses
    National Consumer Relations Manager
    BMW of North America, LLC
    300 Chestnut Ridge Road
    Woodcliff Lake, NJ 07675
    Didn't see this, thanks.

  13. #13
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    1 out of 1 members liked this post. Yes Reputation No
    Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
    What can we do!? I'm down!
    Happy birthday.

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    Congrats for hard break-in.

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    WOW! That dealer makes me sick. I hope they lost a bunch of sales already. So pathetic of them.....

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    Click here to enlarge Originally Posted by 654 Click here to enlarge
    Congrats for hard break-in.
    Apparently they charge $10k for that.

  17. #17
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    Click here to enlarge Originally Posted by leo985i Click here to enlarge
    WOW! That dealer makes me sick. I hope they lost a bunch of sales already. So pathetic of them.....
    Absolutely pathetic.

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    This is so disgusting i hate seeing things like this!! When we get our gtr's in stock i dont let anyone near the keys, i protect them from the second the come off the truck to the second it gets delivered to the customer!! But laws are still laws, even though its wrong that these kids did this, it has nothing to do with the price of the car as long as it wasnt damaged. The price and the miles were disclosed at the time of purchase, so unless the customer can prove that there was damage done to the car that the dealer wont fix there is nothing to litigate here. Now as far as bad press the dealer may do something but i personally dont think there is any salvaging this at this point.

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    just watched the vid and these guys are scumbags!! but there were 2 full throttle launches and the rest of the time they were just driving regular so if this went to court there is no way 6sec of hard driving would warrant 10 thousand dollars

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    Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
    just watched the vid and these guys are scumbags!! but there were 2 full throttle launches and the rest of the time they were just driving regular so if this went to court there is no way 6sec of hard driving would warrant 10 thousand dollars
    The owner says they never even told him about this. If I paid 10k over sticker thinking I was getting a car they would not even let people test drive and saw the car I just bought being taken on an intense joyride by some kids I would be furious. The dealer kept quiet to try to take 10 grand from him, misleading and wrong.

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    BMW is slowly becoming a joke among the luxury names - I mean, please - step up and be a man Pacific BMW. You already are in the wrong for not supervising your employees properly or enforcing the rules (or how about the basic rules of respect your customer)? Pacific BMW should get their sales license taken away and the manager should be fired IMO - I would be just as pissed as the poor guy who know has a 1M that was abused - break in much? I hope he wins his suit.

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    Click here to enlarge Originally Posted by turkish335 Click here to enlarge
    BMW is slowly becoming a joke among the luxury names - I mean, please - step up and be a man Pacific BMW. You already are in the wrong for not supervising your employees properly or enforcing the rules (or how about the basic rules of respect your customer)? Pacific BMW should get their sales license taken away and the manager should be fired IMO - I would be just as pissed as the poor guy who know has a 1M that was abused - break in much? I hope he wins his suit.
    It should not come down to a suit. Pacific BMW should step up and act like responsible professionals or how we expect a high end luxury dealer to act.

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    guys what they did was outrageous, but this 2 punks probably put 4-5 miles on the car, no court in america would award 10,000 dollars for that on an undamaged vehicle. The price he paid has nothing to do with the incident either, if someone else paid 10000 off sticker would it be ok for this to be done to there car?? ofcourse not! And i know some of us may really baby our cars till they reach 1200 miles, but lets be honest about what most of us do asap. WOT!!!!!!

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    Damn stealers

    Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
    guys what they did was outrageous, but this 2 punks probably put 4-5 miles on the car, no court in america would award 10,000 dollars for that on an undamaged vehicle. The price he paid has nothing to do with the incident either, if someone else paid 10000 off sticker would it be ok for this to be done to there car?? ofcourse not! And i know some of us may really baby our cars till they reach 1200 miles, but lets be honest about what most of us do asap. WOT!!!!!!
    Stop supporting this crappy dealer. Let them explain themselves here. And how do you know there was no damage done? Can you guarantee the motor is OK?

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    Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
    guys what they did was outrageous, but this 2 punks probably put 4-5 miles on the car, no court in america would award 10,000 dollars for that on an undamaged vehicle. The price he paid has nothing to do with the incident either, if someone else paid 10000 off sticker would it be ok for this to be done to there car?? ofcourse not! And i know some of us may really baby our cars till they reach 1200 miles, but lets be honest about what most of us do asap. WOT!!!!!!
    They claimed no test drives yet we see with our own eyes the car was taken for a joyride. They failed to disclose this to the buyer. Why? Because they would not get their 10k if they did. The dealer is at fault and if they were not those employees who did "no damage" would still be working there wouldn't they?

    BMW's own recommended break in procedure was not followed and the dealer did not disclose this...

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