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    • Why is Spec Clutch's customer service so bad and why are they not honoring their warranty?

      BimmerBoost wishes this was an isolated incident but it isn't. As a matter of fact, years ago Spec Clutch was a vendor on BimmerBoost. What happened? Well, horror stories about trying to get Spec to honor their warranty as well as poor customer service kept popping up.


      Nothing seems to have changed. Australian BimmerBoost member @martymil has this story to share:

      Quote Originally Posted by martymil
      A SPEC-TACULAR Clutch Failure


      Excuse the pun but I couldn’t resist.

      I just wanted to let everyone know the problems I am having with SPEC, their SPEC-tacular lack of customer service and the dud clutch I was sold. The clutch failed after 2000 miles of use following a 600-mile run in period, no hard launches, no power runs.

      I bought the clutch from JD75 via Motiv in March 2016. I was getting misfires on the dyno because of the DMF and standard clutch so I thought, after doing a bit of research and seeing the bad reviews of SPEC clutches to buy the Motiv full face clutch as I only heard good things about them from my local supplier.

      So 3.5k AUD inc shipping was transferred and the clutch arrived promptly then installed.

      2-3 weeks later we put the car on the dyno and behold no more misfires car runs awesome. We tickle the boost curve and tune a little then I'm off to do a few more kms before the next weekend’s track day.

      Track day comes and goes car is running awesome.

      The next step, car meets drag strip for the first time since installing the Motiv clutch (now I know SPEC) clutch and the car lays down 11.4 @ 127mph. At the time, its the twin turbo manual record and follows up with 11.8 @ 130mph with a bad take-off.

      Fast forward a few weeks and winter time was approaching as well as a few hundred more kms, I decided to put the car back on the dyno and adjust the duty bias a little as I was getting a couple of boost spikes here and there.

      This is where the trouble began, everything was fine till the last run and around 5500rpm the car misfired. We reset the ecu and the car ran normal again and then the tuner noticed the clutch take up went from being near floor level to almost being at the top of the pedal before you release it.

      Something wasn't right so the car came off thinking the slave cylinder let go. After replacing that, still the same thing. We re bled the system and still the same. We immediately put the car up on the hoist and begin to pull the gearbox out. We inspected every part that came off to make sure nothing was broken.

      Everything looked OK except fo the pressure plate. I’ve heard of clutch pressure plate bolts backing out but everything looked good till we saw the pressure plate and all the springs where all at different heights. It looked like the pressure plate had collapsed.

      The supplier took the clutch and sent it of to Motiv for inspection and repair. My shop took full measurements and photos of the clutch for my reference. Motiv was awesome from the start and they told us that it will be sent off to SPEC for inspection and warranty work, but this is where the alarm bells started ringing. I thought this was a Motiv clutch? Anyway, I gave all concerned the benefit of the doubt and followed the waiting game and process asked of me.

      I wait yet another couple of months and with multiple emails and conversations with Motiv and SPEC, they tell me the clutch is heavily worn and its going to cost $1250 US to rebuild plus freight. BULL TURDUCKEN CRAP! Warranty, nope!!

      I call them out and ask for the measurements of the clutch they have that has been returned and it doesn't match up with the measurements I have. Something is not right here. Do they even have the right clutch or just BS. The measurements quoted by SPEC were not correct and didn’t match my records. And this is where the correspondence got very limited and I was given excuses.

      The supplier in Australia was generously going to pay for the refurbishment as his hands were tied by Motiv and SPEC. Australian law says he is liable and has to pay to get me a replacement and pay for the repairs. This is not fair and I decided to do a bit more investigation.

      After doing a quick search I found SPEC has a bad reputation and poor customer service. So, basically this is where we are at now, I decided to tell my story to you guys here and basically avoid the SPEC brand all together.

      In mean time Ive been running a 550i clutch and a DMF flywheel and done 6000 miles, a skid pan day, 3 track days and over 50 passes at the drags and over 100 dyno runs with absolutely no issues.

      What do you guys think I should do?
      Well, what is he supposed to do? Spec is ignoring him. Some customer service, eh? The Australian vendor involved will reimburse him but it isn't that vendors fault. Spec should be handling their warranty claim.

      Why does Spec keep getting business when these stories keep popping up? This is nothing new. Feel free to search the forum for plenty of Spec issues.

      It's beyond time they were held accountable.

      This article was originally published in forum thread: A SPEC-TACULAR Clutch Failure started by martymil View original post
      Comments 39 Comments
      1. Sticky2's Avatar
        Sticky2 -
        Another Spec customer service horror story...

        It as simple as they refuse to honor their warranty and hope this goes away.
      1. martymil's Avatar
        martymil -
        its definitely not going away, I am sick of dealing with dodgy vendors and going to out as many as I can, as many places as I can.
      1. Payam@BMS's Avatar
        Payam@BMS -
        Spec is trash, Jeremy is no help. Even as a reputable vendor when they sent me a defective clutch I had to cover shipping costs back and forth.
      1. martymil's Avatar
        martymil -
        We have been dealing with david the owner of the business and he has been no help, the warranty is not worth the paper its written on

        I've been trying to resolve this for over 12 months and had enough
      1. 335i_nick's Avatar
        335i_nick -
        LOL I Got like 60k HARD miles on my Spec 3+.. almost unheard of for a stage 3 clutch


        Now im running the Stage 5. It's awesome!!

        Now that's a spectacular story.

        Maybe install error? Driver mod not found?
      1. martymil's Avatar
        martymil -
        no install error, do a search on spec lots of horror stories.
      1. kennejp's Avatar
        kennejp -
        Interesting story. I have installed many Spec 3+ clutches and have had some issues but not like that. I will say they are quick to point to everything but their product. One customers car they said it had to be hydraulic so we replaced every part and ended up being the throw out bearing they provided. Installed the "warrantied" one with the oem throw out bearing and fixed the problem.

        On the flip side- I feel like if your dynoing that much and launching the car at the track that much thats part of "pay to play" ive run through many clutches on our shop cars but know that part of beating them up.
      1. Payam@BMS's Avatar
        Payam@BMS -
        Click here to enlarge Originally Posted by 335i_nick Click here to enlarge
        LOL I Got like 60k HARD miles on my Spec 3+.. almost unheard of for a stage 3 clutch


        Now im running the Stage 5. It's awesome!!

        Now that's a spectacular story.

        Maybe install error? Driver mod not found?
        I had 50k on mine with the ST setup no issues after 6 full weeks of back and forth nonsense. It's just that when $#@! happens ( Their QC is horrible) they don't like to take responsibility for it.
      1. martymil's Avatar
        martymil -
        If we punished or abused the clutch, I could live with it and take responsibility but I didn't.

        It was installed professionally and it ran for a few months with no issues.

        People like spec shouldnt be in business especially when their quality control is in the craper.
      1. RNS-11Z's Avatar
        RNS-11Z -
        Why didn't you use a company in Aus? I've been ripped by USA vendors before. You cant trust 99% of those dodgey $#@!s.
      1. Itsbrokeagain's Avatar
        Itsbrokeagain -
        Click here to enlarge Originally Posted by kennejp Click here to enlarge
        Interesting story. I have installed many Spec 3+ clutches and have had some issues but not like that. I will say they are quick to point to everything but their product. One customers car they said it had to be hydraulic so we replaced every part and ended up being the throw out bearing they provided. Installed the "warrantied" one with the oem throw out bearing and fixed the problem.

        On the flip side- I feel like if your dynoing that much and launching the car at the track that much thats part of "pay to play" ive run through many clutches on our shop cars but know that part of beating them up.
        THIS.

        Their throwout bearing is a POS. I had to eat the labor twice on two different cars, both with spec clutches. First one had insanely high take up at the top of the pedal, in 60 miles it was slipping, due to the recommended setting on the TOB still pressing down on the fingers of the pressure plate, even with the foot off the pedal. It was semi-disengaging the clutch, causing it to slip and burn up. We swapped it to the lowside setting and it got better, we figured it was fixed.

        Second guy, I flipped the setting out of the box so I wouldnt get stuck like the first time. While buttoning up that install, customer #1 called and said it was slipping again. WTF. So I ordered two brand new stock TOB, starting pulling car#2 back apart to swap TOBs. Finished that one, then the following day pulled apart car #1 to swap THAT TOB.

        Never $#@!ing again. Even their Steel flywheels I had some issues, first one they shipped wrong (ordered it for OEM clutch style, they sent for Spec Clutch design), and the second one, the pilot shaft you have to press out of the old flywheel and into the new one, well it literally dropped right in and fell out. Tolerances on the new flywheel were off, so I had one of my expert welders here at work TiG the pilot bearing support in place.

        Id rather stick with M-Factory from now on.
      1. martymil's Avatar
        martymil -
        My installer has installed numerous motive /spec clutches and never had issues this is the first one he had go bad and thats why he highly recommended it

        But never again he said not how i was treated

        Keep the stories coming guys i want to hear from anyone with a spec horror story
      1. u's2drift's Avatar
        u's2drift -
        I've ran Spec clutches in my drift cars since 2005. They weren't making 400+ hp but they held amazing. Now that being said I don't support them anymore due to their pricing. Back in 2005 there were only 2 companies that sold RB25 clutches state side under $1200. That was Spec and XTM, both ebay companies, same clutch different pressure plate color. They were a dollar differenace in price $97 stage 1, $130 stage 3. Spec was in stock. Fast forward to 2009 when Spec sponsored 2 professional drifters and raised their price to just under $500 I stopped supporting them. They both were same quality, just one asked for more money.
      1. martymil's Avatar
        martymil -
        At the end of the day i shouldn't have to be chasing spec as Its a Motiv product and they should be looking after this.

        Looks like spec lost my clutch, tried to pass of another customers clutch as mine and the bloke that was looking after all this left or got the sack and david the owner looks like has no clue whats going on and is not responding to emails

        Its all a big expensive joke
      1. ///Monst3r's Avatar
        ///Monst3r -
        Attachment 54784Attachment 54785Attachment 54786

        This is my spec 3+ after 10k. I really do beat the living $#@! out of my cars though. I'd never seen a clutch plate just separate like this before.
      1. AWSAWS's Avatar
        AWSAWS -
        Well OP if they are going to be douche bags I hope you can claim the cost on your credit card or something or maybe your Australian vendor has some kind of insurance.

        Thanks for sharing. It's always good to know which companies to avoid. Alot of us can't afford to be without a car or pulling cars apart to find problems. $#@! should do what it says on the box. If it doesn't then it's not fit for purpose.
      1. martymil's Avatar
        martymil -
        The Australian vendor said he would compensate me but why should he be out of pocket when these guys are ripping us off and getting away with it time and time again. Someone needs to put a stop to this and they need to reach into their pockets to fix the problem.
      1. AWSAWS's Avatar
        AWSAWS -
        Click here to enlarge Originally Posted by martymil Click here to enlarge
        The Australian vendor said he would compensate me but why should he be out of pocket when these guys are ripping us off and getting away with it time and time again. Someone needs to put a stop to this and they need to reach into their pockets to fix the problem.
        Everyone will agree with you mate.
      1. Sticky's Avatar
        Sticky -
        BimmerBoost wishes this was an isolated incident but it isn't. As a matter of fact, years ago Spec Clutch was a vendor on BimmerBoost. What happened? Well, horror stories about trying to get Spec to honor their warranty as well as poor customer service kept popping up.

        Click here to enlarge

        Nothing seems to have changed. Australian BimmerBoost member @martymil has this story to share:

        Click here to enlarge Originally Posted by martymil
        A SPEC-TACULAR Clutch Failure


        Excuse the pun but I couldn’t resist.

        I just wanted to let everyone know the problems I am having with SPEC, their SPEC-tacular lack of customer service and the dud clutch I was sold. The clutch failed after 2000 miles of use following a 600-mile run in period, no hard launches, no power runs.

        I bought the clutch from JD75 via Motiv in March 2016. I was getting misfires on the dyno because of the DMF and standard clutch so I thought, after doing a bit of research and seeing the bad reviews of SPEC clutches to buy the Motiv full face clutch as I only heard good things about them from my local supplier.

        So 3.5k AUD inc shipping was transferred and the clutch arrived promptly then installed.

        2-3 weeks later we put the car on the dyno and behold no more misfires car runs awesome. We tickle the boost curve and tune a little then I'm off to do a few more kms before the next weekend’s track day.

        Track day comes and goes car is running awesome.

        The next step, car meets drag strip for the first time since installing the Motiv clutch (now I know SPEC) clutch and the car lays down 11.4 @ 127mph. At the time, its the twin turbo manual record and follows up with 11.8 @ 130mph with a bad take-off.

        Fast forward a few weeks and winter time was approaching as well as a few hundred more kms, I decided to put the car back on the dyno and adjust the duty bias a little as I was getting a couple of boost spikes here and there.

        This is where the trouble began, everything was fine till the last run and around 5500rpm the car misfired. We reset the ecu and the car ran normal again and then the tuner noticed the clutch take up went from being near floor level to almost being at the top of the pedal before you release it.

        Something wasn't right so the car came off thinking the slave cylinder let go. After replacing that, still the same thing. We re bled the system and still the same. We immediately put the car up on the hoist and begin to pull the gearbox out. We inspected every part that came off to make sure nothing was broken.

        Everything looked OK except fo the pressure plate. I’ve heard of clutch pressure plate bolts backing out but everything looked good till we saw the pressure plate and all the springs where all at different heights. It looked like the pressure plate had collapsed.

        The supplier took the clutch and sent it of to Motiv for inspection and repair. My shop took full measurements and photos of the clutch for my reference. Motiv was awesome from the start and they told us that it will be sent off to SPEC for inspection and warranty work, but this is where the alarm bells started ringing. I thought this was a Motiv clutch? Anyway, I gave all concerned the benefit of the doubt and followed the waiting game and process asked of me.

        I wait yet another couple of months and with multiple emails and conversations with Motiv and SPEC, they tell me the clutch is heavily worn and its going to cost $1250 US to rebuild plus freight. BULL TURDUCKEN CRAP! Warranty, nope!!

        I call them out and ask for the measurements of the clutch they have that has been returned and it doesn't match up with the measurements I have. Something is not right here. Do they even have the right clutch or just BS. The measurements quoted by SPEC were not correct and didn’t match my records. And this is where the correspondence got very limited and I was given excuses.

        The supplier in Australia was generously going to pay for the refurbishment as his hands were tied by Motiv and SPEC. Australian law says he is liable and has to pay to get me a replacement and pay for the repairs. This is not fair and I decided to do a bit more investigation.

        After doing a quick search I found SPEC has a bad reputation and poor customer service. So, basically this is where we are at now, I decided to tell my story to you guys here and basically avoid the SPEC brand all together.

        In mean time Ive been running a 550i clutch and a DMF flywheel and done 6000 miles, a skid pan day, 3 track days and over 50 passes at the drags and over 100 dyno runs with absolutely no issues.

        What do you guys think I should do?
        Well, what is he supposed to do? Spec is ignoring him. Some customer service, eh? The Australian vendor involved will reimburse him but it isn't that vendors fault. Spec should be handling their warranty claim.

        Why does Spec keep getting business when these stories keep popping up? This is nothing new. Feel free to search the forum for plenty of Spec issues.

        It's beyond time they were held accountable.
      1. martymil's Avatar
        martymil -
        Well I didnt buy from spec but from motiv that had rebranded the spec clutch with their name on it and are passing the buck on to spec

        To all honesty they should be held accountable too as they are supplying it