• Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer

      We would not be able to make this stuff up if we tried. Was it not bad enough that Pacific BMW was asking $40k over sticker for a 1M? How about that their employees abused a 1M they were asking markup for on residential city streets? Well, Pacific BMW seems intent on topping themselves now by refusing to give the owner back his $10k that he paid over sticker. The owner claims that they did not even let him test drive the car because it was a limited edition model. Yet he later saw his car on the internet that he paid markup for being taken for a joyride by some kids Pacific BMW allowed access to it.

      How can Pacific BMW not let a potential buyer test drive the car yet allow their employees to go run wild with it? The buyer also claims Pacific BMW did not inform him the car he bought was abused or that it was on the news and an ongoing story. As a matter of fact, the owner wrote on a message board that the manager over at Pacific BMW was angry at the news outlet for not covering "real news" as he termed it. Absolutely insane that the manager would get angry at the media for exposing what Pacific BMW employees were doing with cars for sale and then Pacific BMW has the audacity to charge over sticker for that same car.

      The owner is getting his attorney involved and rightfully so. Pacific BMW should step up and do the right thing after a string of mistakes and refund the entire markup and then some. There are many users here who have purchased cars whom we know would not let this slide especially on a high end car they take pride in ownership of. To allegedly fail to disclose that this was the car abused, ask money over sticker for that same vehicle, and deny test drives after employees took joy rides in it is simply insane and completely unprofessional. We can not recommend for any user here to do any business with Pacific BMW who clearly has failed to for one act as a BMW dealer should and secondly rectify the situation properly. We recommend users call BMWNA to complain and to also forward this article to the general manager at Pacific BMW, Steve Lindstrom.

      Watch the video below and you tell us if the dealer should have disclosed this especially when daring to ask $10k over on the same car. Contact Pacific BMW here to voice your displeasure and help our fellow enthusiast get his money back. How would you feel if you just paid $10k over sticker only to see your car being taken for a joyride by employees who were later fired for that same act? He thought he was buying a pristine car and should not be paying for the mistakes of a dealer: http://www.pacificbmw.com/contact-form.htm



      This article was originally published in forum thread: Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer started by Sticky View original post
      Comments 66 Comments
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        How was the buyer misled? what did they mis represent? The car has a markup because of limited availability, supply and demand, and capitalism!! If you could get one up the block then the car wouldnt demand a premium, and if the market wont pay it then the dealer cant ask it. The video does not affect its value Sticky your reaching now lol, in 3 months nobody will remember this and in 3-5 years when he goes to sell his car nobody is going to dig up this you tube video. And the vid doesnt show the vin number anyway
        I'm not reaching at all. If I'm a potential buyer and I see the car when it was brand new did not follow the break in period that would turn me off from it. I break my cars in hard do not get me wrong but I do not floor them right away. Did they warm it up? Doubt it. Did they hurt it? Doubt it. But the point is you have proof right there of the BMW recommended break in period not being followed and for that reason alone I would want my 10k back.

        Additionally, they did not disclose this to the buyer. So yes, they mis-represented what they were selling. Would he have paid 10k if he saw this video? Uh, of course not, which is why he is getting his attorney involved.
      1. Apex Speed Technology's Avatar
        Apex Speed Technology -
        To me this its not about the law or whether this guy should have paid over sticker. A respectable business owner provides honest, valuable products and services to their customer. Sounds to me like someone here was at very least discounting or minimizing the truth. We should not tolerate that kind of behavior in our business community. Make them take responsibility for their actions. The way I see it, the dealer is at very least being pretty misguided over this. The issue made it to Jalopnik! If just a handful of people decide to buy from another dealer (and there are plenty of other dealers) than the dealer has lost already. The way I see it, Pacific BMW had the opportunity to make $10k less profit (remember, they're still selling the car at list!) and turn an unsatisfied customer into an advocate. They blew it. -Neel
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Apex Speed Technology Click here to enlarge
        To me this its not about the law or whether this guy should have paid over sticker. A respectable business owner provides honest, valuable products and services to their customer. Sounds to me like someone here was at very least discounting or minimizing the truth. We should not tolerate that kind of behavior in our business community. Make them take responsibility for their actions. The way I see it, the dealer is at very least being pretty misguided over this. The issue made it to Jalopnik! If just a handful of people decide to buy from another dealer (and there are plenty of other dealers) than the dealer has lost already. The way I see it, Pacific BMW had the opportunity to make $10k less profit (remember, they're still selling the car at list!) and turn an unsatisfied customer into an advocate. They blew it. -Neel
        So. Well. Said.
      1. Forced Air's Avatar
        Forced Air -
        Forget the 10k back...return the car for full refund based on the dealer violating the break-in and hence providing grounds for warranty voiding. Whoever said the warranty is fine clearly has no experience in dealing with dealerships regarding warranty. Return it and go buy a different lone for list. They are still available...or just chill and pick up a new M2 or M3 when they come out.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Forced Air Click here to enlarge
        Forget the 10k back...return the car for full refund based on the dealer violating the break-in and hence providing grounds for warranty voiding. Whoever said the warranty is fine clearly has no experience in dealing with dealerships regarding warranty. Return it and go buy a different lone for list. They are still available...or just chill and pick up a new M2 or M3 when they come out.
        Exactly, well said. Dealers nitpick BS like this all the time yet we can't hold them to the same standards?
      1. boostaholic's Avatar
        boostaholic -
        I havent wanted to comment on this thread but now I feel it might be necessary. I personally own a 2011 BMW M3 individual with competition package, alpine white, with a two tone fox red black interior with red stiching. I built the car from BMW and started counting days to when I was going to finally see it. As soon as the dealer called me and told me its in I rushed over to go see it. When I saw it I as amazed and happy as can be. I wouldnt let anybody touch my car besides my service advisor. He has been my service advisor for years and know exactly how Iam about my vehicles. He said follow the break in procedure but after about 500 miles you can start to go up to 7,000-7500 rpm's. So I did what he said and this M3 feels stronger than alot of ones that I have been in. With that being said, lets talk about this issue at hand. Pacific BMW is willing to ruin there name over a lowsy $10,000.00? This goes to show you how what greed can do to people. Instead of making things right and returning the $10,000.00, they would rather risk loosing there name and there integrity. This absolutely blows my mind that this poor customer is having to go through this. He doesnt want to give the car back or get an M3 or something similar. He wants that specific 1M because he paid a premium for THAT car and its a limited production vehicle. Now im sure that these dumb #&&# technicians were not trying to ruin the car but they were joy riding a car that was already sold. plus if you look closely at the gauges the oil temp gauge isnt even over 160. Now THIS car ruin a brand new car. What Pacific BMW should have done is sat that car right in the middle of there show room with balloons and a bow on top considering $10,000 over sticker. This customer should get his $10,000.00 premium back and considering what all has happened, they should give him an extended warranty with maintainance to 100,000 miles. If not, I can ASSURE you there will be a law suit and 99.99% of the time the customer always wins against car dealers. Judges know how shaddy car dealers are and basically know that all they do is lie to a customer just to sell a car. Now im not saying all car dealerships are like this but most of them are. In a court room, that $10,000 could possibly turn into $20,000 for the customer considering the circumstances and the video and what affect this had on this customer. Pacific BMW should know that if a gut is buying a car and paying $10,000 over MSRP, he should be able to hire him a pretty damn good lawyer. Im in law school we speak and I guarantee the customer WILL win based on the certain circumstrances along with a clear cut video. Click here to enlarge
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by boostaholic Click here to enlarge
        I havent wanted to comment on this thread but now I feel it might be necessary. I personally own a 2011 BMW M3 individual with competition package, alpine white, with a two tone fox red black interior with red stiching. I built the car from BMW and started counting days to when I was going to finally see it. As soon as the dealer called me and told me its in I rushed over to go see it. When I saw it I as amazed and happy as can be. I wouldnt let anybody touch my car besides my service advisor. He has been my service advisor for years and know exactly how Iam about my vehicles. He said follow the break in procedure but after about 500 miles you can start to go up to 7,000-7500 rpm's. So I did what he said and this M3 feels stronger than alot of ones that I have been in. With that being said, lets talk about this issue at hand. Pacific BMW is willing to ruin there name over a lowsy $10,000.00? This goes to show you how what greed can do to people. Instead of making things right and returning the $10,000.00, they would rather risk loosing there name and there integrity. This absolutely blows my mind that this poor customer is having to go through this. He doesnt want to give the car back or get an M3 or something similar. He wants that specific 1M because he paid a premium for THAT car and its a limited production vehicle. Now im sure that these dumb #&&# technicians were not trying to ruin the car but they were joy riding a car that was already sold. plus if you look closely at the gauges the oil temp gauge isnt even over 160. Now THIS car ruin a brand new car. What Pacific BMW should have done is sat that car right in the middle of there show room with balloons and a bow on top considering $10,000 over sticker. This customer should get his $10,000.00 premium back and considering what all has happened, they should give him an extended warranty with maintainance to 100,000 miles. If not, I can ASSURE you there will be a law suit and 99.99% of the time the customer always wins against car dealers. Judges know how shaddy car dealers are and basically know that all they do is lie to a customer just to sell a car. Now im not saying all car dealerships are like this but most of them are. In a court room, that $10,000 could possibly turn into $20,000 for the customer considering the circumstances and the video and what affect this had on this customer. Pacific BMW should know that if a gut is buying a car and paying $10,000 over MSRP, he should be able to hire him a pretty damn good lawyer. Im in law school we speak and I guarantee the customer WILL win based on the certain circumstrances along with a clear cut video. Click here to enlarge
        If you are in law school then you should know that there has to be something litigate, court is not based on fairness or the perception of something being wrong or right, the law doesnt change because this guy paid 10k over msrp. The only way to prove ANYTHING was wrong with the engine would be to tear it down witch makes no sense because we all know that 99.9% there is nothing wrong with it. The second part of it is that bmw na didnt come out and say the warrantee to this car is voided nor did they say they intend to. If for some reason this did go to court the dealer can bring proof of hundreds if not thousands of cars that didnt follow the break in 100% and everything is ok. So again the situation sucks and it shouldnt have happened but THERE WAS NO DAMAGE!! I do agree that they can extend his warrantee for him just to give him some peace of mind.
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by Forced Air Click here to enlarge
        Forget the 10k back...return the car for full refund based on the dealer violating the break-in and hence providing grounds for warranty voiding. Whoever said the warranty is fine clearly has no experience in dealing with dealerships regarding warranty.
        I have worked at a car dealership for 12 years and i have been a general manager for the last 8, i assure you i have experienced the good the bad and the ugly over my career, And as far as returning the car contrary to what most people believe a car is not a returnable item, there is no cool down period or anything of the sort on a car. Now obviously there are times when the lemon law comes into play and the dealer or the manufacturer may buy the car back and there are also times when a dealer may buy a car back for customer service if something major goes wrong but thats it. If someone decides to just leave it there it will be towed away and become a voluntary repo to the bank. im sure you guys can imagine the mayhem it would cause if the manufactures voided the warrantee of every car that sees full throttle before 1200 miles!`
      1. maui86's Avatar
        maui86 -
        it'll be interesting to see what happens. personally, the only times i've seen cars go far above msrp are for limited run cars like these that have NEVER been test driven, and the dealer will make that known to justify the mark up, which they have in this case. they are waiting for a buyer willing to pay a premium for piece of mind, a small demographic, but there is one. i can guarantee that if a dealer told potential buyers that this car has only been test driven once, resulting in the driver and passenger getting fired by how they drove it, they wouldn't be able to get that markup. its why the demo vehicles are DISCOUNTED, because no one would pay full price when they know potentially how its been treated.
      1. Yomama69's Avatar
        Yomama69 -
        Too bad that guy didn't contact me. I would have helped all of them.
      1. Yomama69's Avatar
        Yomama69 -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        I have worked at a car dealership for 12 years and i have been a general manager for the last 8, i assure you i have experienced the good the bad and the ugly over my career, And as far as returning the car contrary to what most people believe a car is not a returnable item, there is no cool down period or anything of the sort on a car. Now obviously there are times when the lemon law comes into play and the dealer or the manufacturer may buy the car back and there are also times when a dealer may buy a car back for customer service if something major goes wrong but thats it. If someone decides to just leave it there it will be towed away and become a voluntary repo to the bank. im sure you guys can imagine the mayhem it would cause if the manufactures voided the warrantee of every car that sees full throttle before 1200 miles!`
        There are states that have a return period by law. For instance, Florida has a 3 day return period on vehicles. You can bring back the vehicle within 3 days and the contract is rescinded.
      1. Yomama69's Avatar
        Yomama69 -
        Click here to enlarge Originally Posted by boostaholic Click here to enlarge
        If not, I can ASSURE you there will be a law suit and 99.99% of the time the customer always wins against car dealers. Judges know how shaddy car dealers are and basically know that all they do is lie to a customer just to sell a car. Now im not saying all car dealerships are like this but most of them are. In a court room, that $10,000 could possibly turn into $20,000 for the customer considering the circumstances and the video and what affect this had on this customer. Pacific BMW should know that if a gut is buying a car and paying $10,000 over MSRP, he should be able to hire him a pretty damn good lawyer. Im in law school we speak and I guarantee the customer WILL win based on the certain circumstrances along with a clear cut video. Click here to enlarge
        You better learn this $#@!ing quick, because the first rule of law is never guarantee a result. Being in law school doesn't mean $#@!. You have a lot to learn and you're starting off on the wrong foot. Also, how do you know what Judges know about car dealers? You have no experience with them. Not to mention the jury is typically the fact finder so it doesn't even matter what the Judges know about any party. Same thing goes for your assertion about individuals prevailing over dealers. You don't know $#@!. $#@!, I hate law students. They all think they know everything.

        You're just another wannabe attorney playing with mommy and daddy's money. if I were you, I would make that your last unlicensed legal post on this forum. Douche.
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by Yomama69 Click here to enlarge
        There are states that have a return period by law. For instance, Florida has a 3 day return period on vehicles. You can bring back the vehicle within 3 days and the contract is rescinded.
        That is incorrect, you in fact cannot return a new car purchased in Florida after any amount of days. A quick google search will show you that, if that were the case you would have your savvy wak jobs that would do it all the time,dealers wouldn't constantly be burned with cars with miles,there would be constant bickering over condition, and what would stop me from signing for a lambo every weekend then returning it! Long as I had the credit and the income it just takes time and a signature
      1. Yomama69's Avatar
        Yomama69 -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        That is incorrect, you in fact cannot return a new car purchased in Florida after any amount of days. A quick google search will show you that, if that were the case you would have your savvy wak jobs that would do it all the time,dealers wouldn't constantly be burned with cars with miles,there would be constant bickering over condition, and what would stop me from signing for a lambo every weekend then returning it! Long as I had the credit and the income it just takes time and a signature
        I'm sorry. It's Texas, not Florida. I don't even know why I said that. Texas has a 3-day rescission period. After looking it up, that law was repealed in 2009, so I stand corrected. Texas used to have a 3-day rescission on automobiles.
      1. DBFIU's Avatar
        DBFIU -
        Click here to enlarge Originally Posted by Yomama69 Click here to enlarge
        You better learn this $#@!ing quick, because the first rule of law is never guarantee a result. Being in law school doesn't mean $#@!. You have a lot to learn and you're starting off on the wrong foot. Also, how do you know what Judges know about car dealers? You have no experience with them. Not to mention the jury is typically the fact finder so it doesn't even matter what the Judges know about any party. Same thing goes for your assertion about individuals prevailing over dealers. You don't know $#@!. $#@!, I hate law students. They all think they know everything.

        You're just another wannabe attorney playing with mommy and daddy's money. if I were you, I would make that your last unlicensed legal post on this forum. Douche.

        Attachment 10202
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        If you are in law school then you should know that there has to be something litigate, court is not based on fairness or the perception of something being wrong or right, the law doesnt change because this guy paid 10k over msrp. The only way to prove ANYTHING was wrong with the engine would be to tear it down witch makes no sense because we all know that 99.9% there is nothing wrong with it. The second part of it is that bmw na didnt come out and say the warrantee to this car is voided nor did they say they intend to. If for some reason this did go to court the dealer can bring proof of hundreds if not thousands of cars that didnt follow the break in 100% and everything is ok. So again the situation sucks and it shouldnt have happened but THERE WAS NO DAMAGE!! I do agree that they can extend his warrantee for him just to give him some peace of mind.
        Whether there is anything right or wrong with the motor is completely irrelevant. Nobody is saying he should get the money back based on how the motor runs.
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        Whether there is anything right or wrong with the motor is completely irrelevant. Nobody is saying he should get the money back based on how the motor runs.
        Sticky if you dont feel anything is wrong with the motor then the only way the dealer can possible pay is for good customer service, but as far as the law you gotta admit that there is no case here
      1. Yomama69's Avatar
        Yomama69 -
        If every motor had to be torn apart for a Plaintiff to prevail against a dealer and/or manufacturer, I would have had to have 150,000 BMWs torn apart over the last year.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        Sticky if you dont feel anything is wrong with the motor then the only way the dealer can possible pay is for good customer service, but as far as the law you gotta admit that there is no case here
        I think there is more than enough here especially considering the dealer is offering $2k already without any pressure. Let's see what his attorney comes up with.
      1. s62's Avatar
        s62 -
        Whatever the law says, Pacific BMW is flunking at damage control.