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    • Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer

      We would not be able to make this stuff up if we tried. Was it not bad enough that Pacific BMW was asking $40k over sticker for a 1M? How about that their employees abused a 1M they were asking markup for on residential city streets? Well, Pacific BMW seems intent on topping themselves now by refusing to give the owner back his $10k that he paid over sticker. The owner claims that they did not even let him test drive the car because it was a limited edition model. Yet he later saw his car on the internet that he paid markup for being taken for a joyride by some kids Pacific BMW allowed access to it.

      How can Pacific BMW not let a potential buyer test drive the car yet allow their employees to go run wild with it? The buyer also claims Pacific BMW did not inform him the car he bought was abused or that it was on the news and an ongoing story. As a matter of fact, the owner wrote on a message board that the manager over at Pacific BMW was angry at the news outlet for not covering "real news" as he termed it. Absolutely insane that the manager would get angry at the media for exposing what Pacific BMW employees were doing with cars for sale and then Pacific BMW has the audacity to charge over sticker for that same car.

      The owner is getting his attorney involved and rightfully so. Pacific BMW should step up and do the right thing after a string of mistakes and refund the entire markup and then some. There are many users here who have purchased cars whom we know would not let this slide especially on a high end car they take pride in ownership of. To allegedly fail to disclose that this was the car abused, ask money over sticker for that same vehicle, and deny test drives after employees took joy rides in it is simply insane and completely unprofessional. We can not recommend for any user here to do any business with Pacific BMW who clearly has failed to for one act as a BMW dealer should and secondly rectify the situation properly. We recommend users call BMWNA to complain and to also forward this article to the general manager at Pacific BMW, Steve Lindstrom.

      Watch the video below and you tell us if the dealer should have disclosed this especially when daring to ask $10k over on the same car. Contact Pacific BMW here to voice your displeasure and help our fellow enthusiast get his money back. How would you feel if you just paid $10k over sticker only to see your car being taken for a joyride by employees who were later fired for that same act? He thought he was buying a pristine car and should not be paying for the mistakes of a dealer: http://www.pacificbmw.com/contact-form.htm




      This article was originally published in forum thread: Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer started by Sticky View original post
      Comments 69 Comments
      1. Peertwelve's Avatar
        Peertwelve -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        guys what they did was outrageous, but this 2 punks probably put 4-5 miles on the car, no court in america would award 10,000 dollars for that on an undamaged vehicle. The price he paid has nothing to do with the incident either, if someone else paid 10000 off sticker would it be ok for this to be done to there car?? ofcourse not! And i know some of us may really baby our cars till they reach 1200 miles, but lets be honest about what most of us do asap. WOT!!!!!!
        Stop supporting this crappy dealer. Let them explain themselves here. And how do you know there was no damage done? Can you guarantee the motor is OK?
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        guys what they did was outrageous, but this 2 punks probably put 4-5 miles on the car, no court in america would award 10,000 dollars for that on an undamaged vehicle. The price he paid has nothing to do with the incident either, if someone else paid 10000 off sticker would it be ok for this to be done to there car?? ofcourse not! And i know some of us may really baby our cars till they reach 1200 miles, but lets be honest about what most of us do asap. WOT!!!!!!
        They claimed no test drives yet we see with our own eyes the car was taken for a joyride. They failed to disclose this to the buyer. Why? Because they would not get their 10k if they did. The dealer is at fault and if they were not those employees who did "no damage" would still be working there wouldn't they?

        BMW's own recommended break in procedure was not followed and the dealer did not disclose this...
      1. dreikraft's Avatar
        dreikraft -
        lol, when the clip came out the first thing i thought about was who the lucky guy was that was going to buy it. had know idea Pacific was going to be in the hot seat...... again!
      1. 654's Avatar
        654 -
        Wait, is this the car that had 40k mark-up, and they reduced it by 30k? If this was because of the joy ride, the idiots filming and putting their joy ride on Youtube will be 30k poorer. Rightfully so, since what they did was plain stupid.
      1. boom's Avatar
        boom -
        The dealership did offer to return $2000 and fired the two techs. Considering that there was no damage, I think that's pretty generous. if the guy doesn't like that, BMW should buy it back. $10k is stupid. I'd be pissed about that in my car but $2k would appease me pretty quickly on a running car with no apparent damage and a 50k mile warranty.
      1. 654's Avatar
        654 -
        Let's find out a good solution for everyone. Now that the car is famous, they should get higher mark-up for it. The buyer should return it to the dealership which should sell it again at double mark-up for a happy new buyer. Everyone would be happy Click here to enlarge
      1. gzimzzz's Avatar
        gzimzzz -
        bmw is the best
      1. DBFIU's Avatar
        DBFIU -
        Well, there is in fact something you can take them to court about. BMW has strict regulations in their owners manual about break in period. If you want to get real technical, you can sue the dealership for violating the BMW OEM break in specification and demand a brand new 1M or get a full refund. This is a legitimate lawsuit IMO.
      1. joeyballs's Avatar
        joeyballs -
        Click here to enlarge Originally Posted by DBFIU Click here to enlarge
        Well, there is in fact something you can take them to court about. BMW has strict regulations in their owners manual about break in period. If you want to get real technical, you can sue the dealership for violating the BMW OEM break in specification and demand a brand new 1M or get a full refund. This is a legitimate lawsuit IMO.
        Bingo. They breached their own break-in procedure which, under normal circumstances, could leave the vehicle owner responsible for future problems.

        This is an easy win.
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by Peertwelve Click here to enlarge
        Stop supporting this crappy dealer. Let them explain themselves here. And how do you know there was no damage done? Can you guarantee the motor is OK?
        I was not supporting the dealer but facts are facts, we all keep focusing on the fact that he paid 10k over list but when someone pays 10k under list nobody talks about it, the market determines the price of the car and the guy agreed to it! Its wrong what they did to the car but if they cant show damage dont to it there is no money owed. Find a judge that will demand a 10,000 payment for 2 full throttle blasts!! 2000 is more that fair for an unfortunate incedent for all parties involved. Plus the bad eggs were delt with
      1. inlineS54B32's Avatar
        inlineS54B32 -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        just watched the vid and these guys are scumbags!! but there were 2 full throttle launches and the rest of the time they were just driving regular so if this went to court there is no way 6sec of hard driving would warrant 10 thousand dollars

        What about what wasn't caught on camera? Could have (probably was?) been much worse than we saw.
      1. bulldog x6's Avatar
        bulldog x6 -
        Click here to enlarge Originally Posted by joeyballs Click here to enlarge
        Bingo. They breached their own break-in procedure which, under normal circumstances, could leave the vehicle owner responsible for future problems.

        This is an easy win.
        exactly - should't not have to come to a lawsuit but unfortunately Pacific BMW is not behaving in a respectable manner towards their customer(s). How can they charge a markup on a car that has been abused - next thing you know they will void the guys warranty when they see the overrev codes in the ECU from the joy ride, I mean "road test"!

        This can easily happen to one of us - I for one will refuse to buy another new BMW unless this is taken care of and a public apology issued by BMW NA on behalf of Pacific BMW, who apparently can't grow a set and man up on their own.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by boom Click here to enlarge
        The dealership did offer to return $2000 and fired the two techs. Considering that there was no damage, I think that's pretty generous. if the guy doesn't like that, BMW should buy it back. $10k is stupid. I'd be pissed about that in my car but $2k would appease me pretty quickly on a running car with no apparent damage and a 50k mile warranty.
        $2k is nothing but a token gesture. Firing the two techs proves they did something that the dealer did not tolerate. If it was enough of an offense to fire two people over, it was enough of an offense for the dealership to need to disclose it to the potential buyer.

        The reason the $10k needs to be returned is because the buyer gave it to them under the guise of getting a pristine car that had not been test driven or abused. Essentially, he was under the impression he was paying market value for a car that had not been touched as this is what the dealer led him to believe. I'd get my $10k back, I'll tell you that much.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by inlineS54B32 Click here to enlarge
        What about what wasn't caught on camera? Could have (probably was?) been much worse than we saw.
        And who knows just how many cars they did this with... Pacific BMW should give the money back and pray this goes away before more owners start showing up.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by DBFIU Click here to enlarge
        Well, there is in fact something you can take them to court about. BMW has strict regulations in their owners manual about break in period. If you want to get real technical, you can sue the dealership for violating the BMW OEM break in specification and demand a brand new 1M or get a full refund. This is a legitimate lawsuit IMO.
        Absolutely, right there on camera is 100% proof the BMW recommended break in procedure was not followed. In addition, if I was the owner I would argue resale was negatively harmed due to this extra unwanted exposure that is negative regarding the vehicle.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        I was not supporting the dealer but facts are facts, we all keep focusing on the fact that he paid 10k over list but when someone pays 10k under list nobody talks about it, the market determines the price of the car and the guy agreed to it! Its wrong what they did to the car but if they cant show damage dont to it there is no money owed. Find a judge that will demand a 10,000 payment for 2 full throttle blasts!! 2000 is more that fair for an unfortunate incedent for all parties involved. Plus the bad eggs were delt with
        You still do not understand. They did not disclose what happened until after the fact when the news covered it. That is a no-no.

        2 full throttle blasts? Even one full throttle blast voids BMW's own break in procedure. 2000 is not more than fair, not even close. This car is damaged goods now and not worth over market, but under.
      1. MSIZZLE's Avatar
        MSIZZLE -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        You still do not understand. They did not disclose what happened until after the fact when the news covered it. That is a no-no.

        2 full throttle blasts? Even one full throttle blast voids BMW's own break in procedure. 2000 is not more than fair, not even close. This car is damaged goods now and not worth over market, but under.
        What damage are you refering to? It doesnt void anything and you know that, it doesnt affect the warantee, and if every car that was reved to redline before it had 1200 miles had engine trouble then i would bet 99% of cars would be blowing up left and right!! What percentage of owners do you think follow the break in procedures?

        And as i asked before, if an owner paid 10000 of sticker and this happened would it be ok? Price has 0 to do with this, its wrong because its wrong but nothing to do with price and its not worth 10000
      1. MSIZZLE's Avatar
        MSIZZLE -
        The dealer doesnt have to disclose any damage below 5000, in this case it was 0 so they didnt have to disclose anything if they didnt want to. In an extreme case like this I would have told the customer what happened and made it a part of the deal up front but if i was faced witht the same thing after the fact i wouldnt give back the money either. I would fire the guys like they did, And i would offer the customer some kind of free services that we can agree on but i def would not cut a check for 10000
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        What damage are you refering to? It doesnt void anything and you know that, it doesnt affect the warantee, and if every car that was reved to redline before it had 1200 miles had engine trouble then i would bet 99% of cars would be blowing up left and right!! What percentage of owners do you think follow the break in procedures?

        And as i asked before, if an owner paid 10000 of sticker and this happened would it be ok? Price has 0 to do with this, its wrong because its wrong but nothing to do with price and its not worth 10000
        I'm not referring to damage as much as this particular vehicles reputation is damaged therefore as is its resale value. I wouldn't want it.

        I'm not saying taking it to redline will destroy it. I'm saying the video clearly shows a violation of BMW's own recommended break in procedure, fact.

        Mark up has everything to do with this. The buyer was misled so that they could get 10k.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        The dealer doesnt have to disclose any damage below 5000, in this case it was 0 so they didnt have to disclose anything if they didnt want to. In an extreme case like this I would have told the customer what happened and made it a part of the deal up front but if i was faced witht the same thing after the fact i wouldnt give back the money either. I would fire the guys like they did, And i would offer the customer some kind of free services that we can agree on but i def would not cut a check for 10000
        What do you mean they didn't have to disclose it? They told him no test drives yet clearly their techs did exactly that and then some. That is called deceiving someone.

        They should have been up front and everything would have been avoided. They fired the guys, clearly something bad happened and they attempted to sweep it under the rug to get more money out of this buyer.