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    • Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer

      We would not be able to make this stuff up if we tried. Was it not bad enough that Pacific BMW was asking $40k over sticker for a 1M? How about that their employees abused a 1M they were asking markup for on residential city streets? Well, Pacific BMW seems intent on topping themselves now by refusing to give the owner back his $10k that he paid over sticker. The owner claims that they did not even let him test drive the car because it was a limited edition model. Yet he later saw his car on the internet that he paid markup for being taken for a joyride by some kids Pacific BMW allowed access to it.

      How can Pacific BMW not let a potential buyer test drive the car yet allow their employees to go run wild with it? The buyer also claims Pacific BMW did not inform him the car he bought was abused or that it was on the news and an ongoing story. As a matter of fact, the owner wrote on a message board that the manager over at Pacific BMW was angry at the news outlet for not covering "real news" as he termed it. Absolutely insane that the manager would get angry at the media for exposing what Pacific BMW employees were doing with cars for sale and then Pacific BMW has the audacity to charge over sticker for that same car.

      The owner is getting his attorney involved and rightfully so. Pacific BMW should step up and do the right thing after a string of mistakes and refund the entire markup and then some. There are many users here who have purchased cars whom we know would not let this slide especially on a high end car they take pride in ownership of. To allegedly fail to disclose that this was the car abused, ask money over sticker for that same vehicle, and deny test drives after employees took joy rides in it is simply insane and completely unprofessional. We can not recommend for any user here to do any business with Pacific BMW who clearly has failed to for one act as a BMW dealer should and secondly rectify the situation properly. We recommend users call BMWNA to complain and to also forward this article to the general manager at Pacific BMW, Steve Lindstrom.

      Watch the video below and you tell us if the dealer should have disclosed this especially when daring to ask $10k over on the same car. Contact Pacific BMW here to voice your displeasure and help our fellow enthusiast get his money back. How would you feel if you just paid $10k over sticker only to see your car being taken for a joyride by employees who were later fired for that same act? He thought he was buying a pristine car and should not be paying for the mistakes of a dealer: http://www.pacificbmw.com/contact-form.htm




      This article was originally published in forum thread: Pacific BMW refusing to return $10k in markup from the 1M their employees abused, did not disclose to buyer started by Sticky View original post
      Comments 69 Comments
      1. fastgti69's Avatar
        fastgti69 -
        poor guy
      1. Sorena's Avatar
        Sorena -
        Bunch of dicks are the dealers.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
        poor guy
        Let's do something about it. I'm pissed off for him.
      1. Scourge82's Avatar
        Scourge82 -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        Let's do something about it. I'm pissed off for him.
        Does BMW NA have an email address? I can't call them up.

        NVM I found this info:

        Phone Numbers
        Customer Relations: 1-800-831-1117

        Email Addresses
        bmwcc@ccgroup.com (USA)
        [email]customer.service@BMW .com (HQ)
        [email]bmwgroup.customerservice@BMW group.com

        Mailing Addresses
        National Consumer Relations Manager
        BMW of North America, LLC
        300 Chestnut Ridge Road
        Woodcliff Lake, NJ 07675
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Scourge82 Click here to enlarge
        Does BMW NA have an email address? I can't call them up.
        Here you go, should put you in contact with someone at BMWNA: http://www.bmwusa.com/Standard/Conte...ntactarep.aspx
      1. Scourge82's Avatar
        Scourge82 -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        Here you go, should put you in contact with someone at BMWNA: http://www.bmwusa.com/Standard/Conte...ntactarep.aspx
        I posted their info above, I don't like the webpage contact
      1. fastgti69's Avatar
        fastgti69 -
        What can we do!? I'm down!
      1. Scourge82's Avatar
        Scourge82 -
        Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
        What can we do!? I'm down!
        call BMW NA or send them email, I posted their info above.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by Scourge82 Click here to enlarge
        Does BMW NA have an email address? I can't call them up.

        NVM I found this info:

        Phone Numbers
        Customer Relations: 1-800-831-1117

        Email Addresses
        bmwcc@ccgroup.com (USA)
        [email]customer.service@BMW .com (HQ)
        [email]bmwgroup.customerservice@BMW group.com

        Mailing Addresses
        National Consumer Relations Manager
        BMW of North America, LLC
        300 Chestnut Ridge Road
        Woodcliff Lake, NJ 07675
        Didn't see this, thanks.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by fastgti69 Click here to enlarge
        What can we do!? I'm down!
        Happy birthday.
      1. 654's Avatar
        654 -
        Congrats for hard break-in.
      1. leo985i's Avatar
        leo985i -
        WOW! That dealer makes me sick. I hope they lost a bunch of sales already. So pathetic of them.....
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by 654 Click here to enlarge
        Congrats for hard break-in.
        Apparently they charge $10k for that.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by leo985i Click here to enlarge
        WOW! That dealer makes me sick. I hope they lost a bunch of sales already. So pathetic of them.....
        Absolutely pathetic.
      1. MSIZZLE's Avatar
        MSIZZLE -
        This is so disgusting i hate seeing things like this!! When we get our gtr's in stock i dont let anyone near the keys, i protect them from the second the come off the truck to the second it gets delivered to the customer!! But laws are still laws, even though its wrong that these kids did this, it has nothing to do with the price of the car as long as it wasnt damaged. The price and the miles were disclosed at the time of purchase, so unless the customer can prove that there was damage done to the car that the dealer wont fix there is nothing to litigate here. Now as far as bad press the dealer may do something but i personally dont think there is any salvaging this at this point.
      1. MSIZZLE's Avatar
        MSIZZLE -
        just watched the vid and these guys are scumbags!! but there were 2 full throttle launches and the rest of the time they were just driving regular so if this went to court there is no way 6sec of hard driving would warrant 10 thousand dollars
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by MSIZZLE Click here to enlarge
        just watched the vid and these guys are scumbags!! but there were 2 full throttle launches and the rest of the time they were just driving regular so if this went to court there is no way 6sec of hard driving would warrant 10 thousand dollars
        The owner says they never even told him about this. If I paid 10k over sticker thinking I was getting a car they would not even let people test drive and saw the car I just bought being taken on an intense joyride by some kids I would be furious. The dealer kept quiet to try to take 10 grand from him, misleading and wrong.
      1. bulldog x6's Avatar
        bulldog x6 -
        BMW is slowly becoming a joke among the luxury names - I mean, please - step up and be a man Pacific BMW. You already are in the wrong for not supervising your employees properly or enforcing the rules (or how about the basic rules of respect your customer)? Pacific BMW should get their sales license taken away and the manager should be fired IMO - I would be just as pissed as the poor guy who know has a 1M that was abused - break in much? I hope he wins his suit.
      1. Sticky's Avatar
        Sticky -
        Click here to enlarge Originally Posted by turkish335 Click here to enlarge
        BMW is slowly becoming a joke among the luxury names - I mean, please - step up and be a man Pacific BMW. You already are in the wrong for not supervising your employees properly or enforcing the rules (or how about the basic rules of respect your customer)? Pacific BMW should get their sales license taken away and the manager should be fired IMO - I would be just as pissed as the poor guy who know has a 1M that was abused - break in much? I hope he wins his suit.
        It should not come down to a suit. Pacific BMW should step up and act like responsible professionals or how we expect a high end luxury dealer to act.
      1. MSIZZLE's Avatar
        MSIZZLE -
        guys what they did was outrageous, but this 2 punks probably put 4-5 miles on the car, no court in america would award 10,000 dollars for that on an undamaged vehicle. The price he paid has nothing to do with the incident either, if someone else paid 10000 off sticker would it be ok for this to be done to there car?? ofcourse not! And i know some of us may really baby our cars till they reach 1200 miles, but lets be honest about what most of us do asap. WOT!!!!!!